FAQ
Frequently Asked Questions
Quick answers to common questions about emergency plumbing.
What counts as a plumbing emergency?
Any situation where water is actively damaging your property or where you've lost essential services. This includes burst or frozen pipes, active flooding, sewage backup, major leaks behind walls or under slabs, no hot water in winter, and water heater failures. When in doubt — call. It's better to check than to let damage compound.
Should I shut off the water first?
Yes, if it's safe and you know where your main shutoff is. Shutting off the water stops additional damage while you wait for help. Your main shutoff is usually near your water meter — typically at the street, in a utility box, or along an exterior wall. If you can't find it, call us and we'll help.
Do you serve rural areas outside city limits?
Yes. We specifically focus on connecting Texas residents in smaller communities and unincorporated areas with local plumbers. If you're not sure whether we cover your location, just call — we'll help directly or point you to someone who can.
How do I request help?
The fastest way is to call 1-888-488-7530. Leave a message with your name, location, phone number, and a brief description of what's happening. You can also use the contact form. We route requests to available local plumbers as quickly as possible.
What should I do about water damage while I wait?
After shutting off the water, move valuables and electronics away from wet areas. Take photos for your insurance claim. Place towels or buckets to contain water spread. Do not use electrical outlets or appliances in wet areas.
My water heater is making noise — is that an emergency?
Loud popping, rumbling, or banging often means sediment buildup or a pressure issue — both can lead to failure. If you also notice leaking, discolored water, or loss of hot water, treat it as urgent. If you smell gas near the unit, leave immediately and call 911 before calling us.
Is sewage backup dangerous?
Yes. Sewage contains harmful bacteria and pathogens. Avoid contact with the water, keep children and pets away from the affected area, and call for help immediately. Do not use any drains, toilets, or water in the home until the backup is resolved.